Shipping
ORDER PROCESSING
While I try to ship out orders as quickly as possible, processing time may vary depending on the current volume of orders I am receiving. Please allow up to 1-3 weeks for your order to be processed.
Please note that fulfillment time could vary during sales and holiday seasons. Delivery days are estimates only and not guaranteed.
Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, you will be contacted via email.
ORDER CHANGES & CANCELLATION
Order changes are not accepted once an order has been placed.
To request an order cancellation, please contact me immediately at starla.co.shop@gmail.com with your name and order number. Cancellations cannot be accepted once your order has been marked as "shipped".
INCORRECT SHIPPING ADDRESS
The customer is responsible for inputting the correct shipping address at checkout. If your order has not been shipped yet, you may request a change in shipping address.
To request an address change, please contact starla.co.shop@gmail.com with your name and order number. Please note that once your order is processed and shipped, I will not be able to make any adjustment or redirect it.
If your order displays as an incomplete address in our software, I will contact you as soon as possible. If I have not received an answer within 5 days, your order will be canceled and refunded to your original payment method.
CUSTOMS, DUTIES, & INTERNATIONAL TAXES
Starla Boutique is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
These costs may vary from country to country.
Returns
Starla Boutique is not responsible for any products damaged or lost during transit. We are responsible for your package only up until the point it is picked up by the mail carrier. If you receive a damaged package, please contact the shipment carrier to file a claim.
If you receive a broken or defective item, an item is missing, or you have received the wrong item please contact starla.co.shop@gmail.com with your name, order number, and a photo of the item in the condition you received it, if applicable. Please contact me within 14 days of receiving the item(s).